Terms & Conditions and Privacy Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your cleaning service appointment, we can’t offer you a full refund or exchange.

To be eligible for a refund, your claim must meet the following conditions:

  • The service was not performed to the agreed standard.
  • Supporting evidence (e.g., photos, signed agreements) must be provided. 

Please note that the following scenarios are exempt from refunds:

  • Services completed as per the provided instructions but later deemed unnecessary by the client.
  • Additional requests outside the agreed scope of work during or after the cleaning service.

Refund Process

Once your refund request is received, we will inspect and verify your claim. We will notify you via email of the approval or rejection of your refund within 7 business days.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

1. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.
  • Contact your credit card provider; it may take some time before your refund is officially posted.
  • Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at support@ecoshineclean.com.

2. Special Conditions for Promotions

Refunds do not apply to services purchased as part of promotions, discounts, or bundles.

Re-scheduling or Replacements

We offer rescheduling for cleaning services if you notify us at least 48 hours before your appointment. For defective or unsatisfactory services, please email us at {email address} to discuss a replacement service.

Gift Certificates

If the cleaning service was purchased as a gift, refunds will be issued as a gift certificate or credited back to the original purchaser, depending on the circumstances.

Need Assistance?

For any inquiries related to refunds, re-scheduling, or general questions, please contact us at {email}.

Introduction

Ecoshine Solutions may share Personal Data and other information under the following circumstances:

Third-Party Service Providers: We will not share your opt-in consent for SMS campaigns with third parties unrelated to supporting that specific campaign. However, we may share your Personal Data with vendors, platform providers, and phone carriers necessary for delivering text messages.

Affiliated Companies: Personal Data may be shared with our affiliates, but they must adhere to this Policy.

Opt-In Protection: Your SMS opt-in data and consent will never be shared with third parties.

Purpose of SMS Notifications

Our SMS service provides:

Appointment reminders.

Service updates, payment alerts, and other essential Ecoshine Solutions notifications.

Opt-In and Consent

By providing your phone number, you confirm you are the owner or authorized user and agree to receive automated texts (SMS/MMS) about appointments, updates, promotions, and other relevant information. Consent is optional, not tied to purchases. Expect 1–5 messages weekly.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Opt-Out Instructions

You can unsubscribe anytime:

Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message.

Email info@ecoshinesolutions.com.
A confirmation will be sent, and no further messages will follow unless you re-subscribe.

Help and Support

For assistance:

Reply HELP to any message.

Email: info@ecoshinesolutions.com.

Message and Data Rates

Standard carrier fees may apply for sent/received messages. Check with your mobile provider for details.

Privacy and Data Security

We protect your data and use it only for:

Managing appointments and payments.

Service-related communication.
We do not sell or rent your information to third-party marketers. Sharing is limited to legal compliance, billing, or contractual needs.

Data Retention

Your data is kept only as long as necessary for legal, operational, or reporting purposes before secure deletion or anonymization.

Compliance with Regulations

We adhere to the TCPA, CTIA guidelines, and other laws, ensuring transparent opt-in/opt-out processes.

Indemnification

You agree to hold Ecoshine Solutions harmless from claims arising from:

Providing a phone number you don’t own.

Failing to update your contact details.

Participation Requirements

To enroll, you must:

Be 18+ years old.

Have a two-way messaging-capable device and a supported carrier plan.

Dispute Resolution

Disputes will be resolved individually via binding arbitration (no class actions or jury trials). Participation implies agreement.

Miscellaneous

You affirm compliance with all agreements by joining.

Unenforceable terms won’t affect the rest of this policy.

We may update these terms; continued use accepts changes.

Contact Information

Questions? Reach us at:

Email: info@ecoshinesolutions.com

Phone: 508-375-3820

Address: 5602 Stearns Hill Rd

Privacy Policy

Our Commitment to Privacy

To better protect your privacy, we provide this notice explaining Ecoshine Solutions online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, it is available on our homepage and wherever personally identifiable information may be requested. This notice applies to all information collected or submitted on Ecoshine Solutions website.

The Information We Collect

When you browse our website, your IP address (the internet address of your computer) is recorded so we may know how you are using our website. Your browser may also automatically provide us with information regarding your computer and operating system. This information is used by Ecoshine Solutions to monitor and improve our website. This information is not linked back to you as an individual user. On some pages, you can order services, make requests, and register to receive materials. The types of personal information collected on these pages are name, address, email, phone, fax, and billing information. To tailor our subsequent communications to you and continuously improve our services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our services, and contact preferences.

The Way We Use Information

Ecoshine Solutions uses this information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, communicate back to you, update you on services and benefits, and personalize our website for you. From time to time, we may also use your information to contact you for market research or to provide you with information about other services that we think would be of interest to you. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research communications. You may exercise this right to opt out at any time. We never use or share the personal information you provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

How You Can Correct Your Information

At any time, you may obtain a summary of your personal information on record with Ecoshine Solutions. You may also request that we dispose of any or all personal information about you, except for personal information we need to complete transactions or to maintain proper records of previous transactions. You can help us maintain the accuracy of your information by notifying us of any change to your personal information.

How to Contact Us

If you have questions or concerns about this Privacy Statement, or how we handle your personal information, please contact us. Ecoshine Solutions welcomes comments and suggestions concerning this Privacy Statement. We are committed to respecting your privacy and protecting your personal information.

Your Acceptance of These Terms

By using Ecoshine Solutions’ website, you signify your agreement to this Privacy Statement. Ecoshine Solutions reserves the right to change this Privacy Statement at any time. Any revisions will be posted on this site. Please check this page periodically for changes.

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