Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your cleaning service appointment, we can’t offer you a full refund or exchange.
To be eligible for a refund, your claim must meet the following conditions:
- The service was not performed to the agreed standard.
- Supporting evidence (e.g., photos, signed agreements) must be provided.
Please note that the following scenarios are exempt from refunds:
- Services completed as per the provided instructions but later deemed unnecessary by the client.
- Additional requests outside the agreed scope of work during or after the cleaning service.
Refund Process
Once your refund request is received, we will inspect and verify your claim. We will notify you via email of the approval or rejection of your refund within 7 business days.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
1. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card provider; it may take some time before your refund is officially posted.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at support@ecoshineclean.com.
2. Special Conditions for Promotions
Refunds do not apply to services purchased as part of promotions, discounts, or bundles.
Re-scheduling or Replacements
We offer rescheduling for cleaning services if you notify us at least 48 hours before your appointment. For defective or unsatisfactory services, please email us at {email address} to discuss a replacement service.
Gift Certificates
If the cleaning service was purchased as a gift, refunds will be issued as a gift certificate or credited back to the original purchaser, depending on the circumstances.
Need Assistance?
For any inquiries related to refunds, re-scheduling, or general questions, please contact us at {email}.
Legal Terms
Use of Personal Data
- We will not use, share, or sell your phone numbers, email addresses, or other personal data for unauthorized commercial purposes, including spam, unsolicited automated calls, or any practices that violate U.S. consumer protection laws.
Consent & Legal Compliance
- Any use of your information for marketing or commercial purposes will require your explicit consent unless otherwise permitted by law. We comply with applicable U.S. federal and state privacy laws and will cooperate with lawful requests from authorities.
Introduction
Ecoshine Solutions may share Personal Data and other information under the following circumstances:
Third-Party Service Providers: We will not share your opt-in consent for SMS campaigns with third parties unrelated to supporting that specific campaign. However, we may share your Personal Data with vendors, platform providers, and phone carriers necessary for delivering text messages.
Affiliated Companies: Personal Data may be shared with our affiliates, but they must adhere to this Policy.
Opt-In Protection: Your SMS opt-in data and consent will never be shared with third parties.
Purpose of SMS Notifications
Our SMS service provides:
Appointment reminders.
Service updates, payment alerts, and other essential Ecoshine Solutions notifications.
Opt-In and Consent
By providing your phone number, you confirm you are the owner or authorized user and agree to receive automated texts (SMS/MMS) about appointments, updates, promotions, and other relevant information. Consent is optional, not tied to purchases. Expect 1–5 messages weekly.
Opt-Out Instructions
You can unsubscribe anytime:
Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message.
Email info@ecoshinesolutions.com.
A confirmation will be sent, and no further messages will follow unless you re-subscribe.
Help and Support
For assistance:
Reply HELP to any message.
Email: info@ecoshinesolutions.com.
Message and Data Rates
Standard carrier fees may apply for sent/received messages. Check with your mobile provider for details.
Privacy and Data Security
We protect your data and use it only for:
Managing appointments and payments.
Service-related communication.
We do not sell or rent your information to third-party marketers. Sharing is limited to legal compliance, billing, or contractual needs.
Data Retention
Your data is kept only as long as necessary for legal, operational, or reporting purposes before secure deletion or anonymization.
Compliance with Regulations
We adhere to the TCPA, CTIA guidelines, and other laws, ensuring transparent opt-in/opt-out processes.
Indemnification
You agree to hold Ecoshine Solutions harmless from claims arising from:
Providing a phone number you don’t own.
Failing to update your contact details.
Participation Requirements
To enroll, you must:
Be 18+ years old.
Have a two-way messaging-capable device and a supported carrier plan.
Dispute Resolution
Disputes will be resolved individually via binding arbitration (no class actions or jury trials). Participation implies agreement.
Miscellaneous
You affirm compliance with all agreements by joining.
Unenforceable terms won’t affect the rest of this policy.
We may update these terms; continued use accepts changes.
Contact Information
Questions? Reach us at:
Email: info@ecoshinesolutions.com
Phone: 508-375-3820
Address: 5602 Stearns Hill Rd